质量管理经理

到岗时间：不限 婚况要求：不限 Job Summary and Mission This job contributes to Starbucks success by: Providing subject matter expertise and implementation support for retail food safety, store cleanliness and store conditions standards. Assures an uncompromising experience for all customers by assessing retail stores, cooperating with retail operations, store development and QA team in clarification, education, tracking and consistent achievement and resolving quality issues. Models and acts in accordance with Starbucks guiding principles.Summary of Key ResponsibilitiesResponsibilities and essential job functions include but are not limited to the following:Leadership - Setting goals for the work group, developing organizational capability, andmodeling how we work together:- Contribute to development of department mission, strategy, programs, and operatingbudget.- Support the implementation of retail food safety programs, procedures, methods andpractices to help achieve competitive advantage.Planning and Execution - Developing strategic and operational plans for the work group,managing execution, and measuring results:- Plan and manages business unit/processes and practices to ensure that programs arealigned with functional and company business goals and objectives.- Participate in and coordinate internal team to support different initiatives- Familiar with company QA related standards, procedures, documents and tools, keep refreshing or updating timely- Prepare, communicate and educate partners Ｏn changes in policies and practices withinthe organization.- Work with cross functions internally and externally to identify opportunities and keepcontinue improvement;- Build effective relationship with functions internally and externally- Develop, prepare and support field Ｏn QA programsBusiness Requirements - Providing functional expertise and executing functionalresponsibilities:- Collaborate with Operations, Store development, Government Affairs, SCO and othercross-functional teams to identify opportunities and implement solutions to assure that storepractices and store designs meet Starbucks Standards and local health regulations.- Coordinate with field QA team and leverages field quality assurance expertise to improveand implement retail QA system, including QASA, pest management, water/ice quality,quality or safety complaint handle, store hygienic design, equipment food safety validation,coach & train, calibration and push improving of service vendors, etc;- Collect, review and analyze quality performance by utilizing audits, pests control reports,health department inspection reports to track progress and identify improvementopportunities with cross-functions, and priorities to drive QA improvement systematically- Implements an Ｏngoing training program Ｏn food safety and sanitation practices. Tracksand monitors program compliance and effectiveness.Partner Development & Team Building - Providing partners with coaching, feedback, anddevelopmental opportunities and building effective teams:- Provides coaching, direction and leadership support to team members in order to achievepartner, business and customer results- Challenges and inspires partners to achieve business results- Conducts and ensures the completion of performance reviewSummary of Experience- 5 Years Management of professionals - 10 Years Experience in development, implementation and/or operation of a quality assurancemanagement program in a food retailer or manufacturer (retail QA preferred)- 5 Years Experience in managing food safety systems and risksRequired Knowledge, Skills and Abilities- Project management experience of leading complex projects in a fast paced environment- Ability to analyze complex data, virtualize results, draw conclusions and create and reviewthe process; Strong attention to detail- Ability to manage and resolve conflicts- Knowledge of quality assurance program methodologies and implementation within retailoperation environment- Ability to assimilate new information quickly and react positively to new and challengingopportunities- Ability to communicate effectively with internal customers and peers- Expertise in food safety and food regulations, passion to quality- Technical proficiency to use Excel, MiniTab, or Tableau to generate data reports;Additional experience in digital platform, AI or IoT tech implementation is a plus- Willingness to assist other function/peers to develop solutions and metrics