资深技术支持工程师

到岗时间：不限 婚况要求：不限 工作职责：1、负责拉美地区客服、运营同学的产品相关业务咨询和答疑，判断问题并做汇总和提报；2、跨部门推动产品缺陷的修复，以及产品设计缺陷的改进；3、按时效要求完成各类支持工作，并能针对工作中的问题，提出面向开发测试团队的持续改进优化建议。1. Responsible for daily consultation Ｏn product to customer service and operation teammates in Latin America. Identity, summarize and report the problem accordingly;2. Lead the repair of product defect and improvement of product design in cross-functional collaboration;3. Complete various types of technical supporting work according to the requirements, and propose continuous improvement and optimization suggestions for the R&D team.任职资格1、本科及以上学历，2年以上移动互联网经验，可接受外派(拉美地区)；2、对问题敏感度高，能及时判断问题优先级并推动解决；3、跨部门协调和流程管理能力，根据问题能够提出建设性的意见，并能影响上下游部门的改进；4、具有较强的语言表达能力、学习总结能力和自我驱动能力，乐于帮助他人解决问题；5、抗压能力强，有强烈的责任心，能够快速应对突发状况；6、英语较好，掌握西班牙语、葡萄牙语者优先。1. Bachelor degree or above, at least 2 years of dedicated experience in mobile internet industry, willing to accept the international assignment to Latin America;2. Strong sensitivity to problems, and can promptly judge problems and lead out the solutions;3. Strong cross-functional coordination and process management capabilities, able to make constructive comments based Ｏn issues, and can influence the improvement of relative departments;4. Good communication skills, learning and summarizing ability with self-motivation, willing to help others to solve problems;5. Strong responsibility and resistance to pressure, able to quickly respond to urgent cases;6. Fluent English, Spanish and Portuguese is preferred.