到岗时间：不限
婚况要求：不限
FunctionalResponsibilities:
•WorkcloselywithLevel1support,developmentteams,infrastructureteams,andtheGSPbusinesstodeterminestrategy&priorities,ensuretheteamismeetingbusinessrequirements,andcommunicateprogresseffectivelytoallpartners.
•Performstartofdaychecks,continuousmonitoringofapplicationandunderlyinginfrastructure,andregionalhandoveratendofday.
•MaintainapplicationavailabilitytobusinessusersgloballybymanagingandresolvingissuesthatariseontheGSPsystems.
•Effectivelycommunicateissuesandstatusupdateswithbusinessusers,firstlevelsupport,anddevelopmentteams.
•Developandmaintaintechnicalsupportdocumentationandknowledgebasesothatknowledgetransfertakesplacewithintheteam.
•Performcontrolledresolutionofincidentsandproblemsincludingprioritizationandraisingtoappropriatedevelopmentgroupsasneeded,whileadheringtoServiceLevelAgreements.
•ProvidesupporttoADteamstoensurethatchangescanbeplacedintoproductionandsupported.
•CooperatewithDevelopmentcolleaguestoprioritizebugfixesandsupporttoolingrequirements.
•EnsureallproductionsissuesareloggedandupdatedaspertheSupportteampoliciesandprocedures.
•Effectivelyshareinformationwithothersupportteammembersandtechnologyteams.
•ActiveinvolvementinandownershipofSupportProjectitems;coveringStability,Efficiency,People,andEffectivenessinitiatives.
Knowledge/Experience:
•Workingknowledgeofsqlserver/Oracle.(AbletobuildadhocSQLqueriesandknowabitofperformancetuning)
•ExperiencewithUNIX(Solaris/Linux)andWintel.(Abletonavigatethesystemandknowthecoreadministrationfunctions)
Skills:
•Stronganalyticalskills&attentiontodetail
•IT(spreadsheet/analytical/modelingskills)
•Positiveattitudeandkeentolearn.
•Goodcommunicationandinterpersonalskills.
•GoodatIncidentmanagementandproblemmanagement
•Canleadprojectslikestabilityandefficiencytocompletionwithproperstatus
•Abilitytoworkunderstressandtimeconstraints.
•Abletoworkonmultipletasksandunderstandpriority
求职提醒：求职过程请勿缴纳费用，谨防诈骗！若信息不实请举报。
