技术支持工程师-SharePoint方向

到岗时间：不限 婚况要求：不限 微软大中华区全球技术支持中心（CSS GCR）是微软亚太区技术中心，拥有几乎涵盖所有微软产品的专家级技术力量。目前有来自不同国家和地区的员工超过1000人，除设于中国上海的总部外，主要团队位于无锡、台北、香港等城市。由于微软产品市场占有率激增，所以作为技术中心的对于人才的渴望也成倍增长。SharePoint Team寻找技术支持人才！具体岗位细节请私信细聊。任职要求：• 语言要求：英语流利（必须；日常需要与客户对接）• 工作经验：CS/IT相关专业背景 OR/AND IT相关工作经验，有SharePoint经验加分（非必须） • Location：上海闵行Your Responsibilities• Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering• Responsible for the customer support experience with Microsoft• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)• Identify cases that require escalation (either technically or strategically)• Create and maintain incident management requests to product group or engineering group• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience• Provide ramp activities, knowledge sharing, technical coaching and mentoring• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)• Lead or participate in building communities with peer delivery roles; may be workload or specialty specificLanguage QualificationMandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking.Qualifications• Sound technical knowledge about SharePoint Server and SharePoint Ｏnline• Experience of investigating complex SharePoint issues relating to administration, performance and customization.• Understanding of identity and authentication/authorization with Windows Active Directory Services and Azure Active Directory• Experience of web development technologies, e.g. ASP.NET, HTTP, javascript, HTML5, CSS, React, Angular• Understanding of client/server, networking, and Internet technologies fundamentals• Adequate knowledge in SQL Server• Knowledge and experience with PowerShell is a plus