到岗时间：不限
婚况要求：不限
base在上海，负责南区。 需要出差，南区： 广东，福建，湖南，湖北，安徽Job Responsibility:1. Manage Dealer technical support needs(remotely and Ｏn-site) in support of the FIRTFT and customer satisfactiontargets.2. Support technical hotline operations byacting as an alternative hotline staff3. Manage dealer vehicle inspection to ensurevehicle quality before delivery to customers4. Support Warranty Department by providingtechnical support Ｏn warranty claims review5. Provide technical support to validate andevaluate publications and SST/equipment6. Act as a technical SME in support of 3Rpolicy implementation7. Assist Engineering with developing andvalidating cost effective service fixes where appropriate8. Monitor daily technical hotline records andescalate major issues/concerns through quality GQS/GCQIS for resolution forproduction and service fix9. Monitor and asses dealer FIRTFT and repairability and identify the areas the dealer is lacking off (Tech training,insufficient service info, improper use of the special tools) and providesolutions for improvements10. Support technical training curriculumdevelopment by reviewing and providing technical expertise to ensure quality oftechnical training materials11. Work with 3rd party for critical case Ｏnsiteinvestigation and communication12. Provide technical advice for potentiallitigation case and appear in court as technical expert if needed13. Work closely with other departments toaccurately support their business objectives.14. Ensure clear and consistent communicationand coordination with dealers. QualificationEducation Qualification: Minimum Bachelor Degree(Automotive related preferable)No. of Years of Experience: 5 - 7 yearsProfessional Exposure (Technical Skills): Strong automotive hands-on and diagnostic experience in technical & process implementation, strong knowledge/experience of dealership operations/processes Experience in premium Auto brand is preferredPreferred previous experiences: Field TechnicalSupport Engineer positionFunctional Skills: Ability to assess local Marketknowledge and apply accordingly Strong experience of technical and diagnosticsStrong understanding of dealership operationsBehavioral Skills: Ability to manage and directmultiple personnel, projects, dealers Proficient with Microsoft OfficeStrategic Planning and Tactical Execution Strong project management skills withproven ability to scope & deliver projects to the agreed timingCollaboration skills needed to implement and change existing dealer processesSpecial Knowledge/Skills Required: Effectivecommunication skills Operational Process and Procedure Management SkillsConsultant Skills
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